Introduction

In the frame of the use of its services and in particular the services accessible on its website, its mobile site, its online store and its mobile applications, Hôtel Rohan, as data processing manager, may collect and process data. personal data concerning you.

We are committed to respecting the rules for protecting the privacy of prospects and visitors to our sites: website, mobile site, online store and mobile applications. All the processing of personal data carried out within the framework of the accessible services complies with the local regulations applicable in terms of personal data protection and in particular the provisions of the law “Informatique et Libertés” of January 6, 1978 as amended and the General Regulations. on Data Protection (EU Regulation 2016/679) or “RGPD”.

1 - What are our commitments in terms of personal data protection?

Hôtel Rohan undertakes to guarantee a high level of protection of the personal data of its customers, prospects, users of its sites: website, mobile site, online store and mobile applications and of any other person whose personal data it processes.

Hôtel Rohan undertakes to comply with the regulations which apply to all the data processing it implements:

Your personal data is processed lawfully, fairly and transparently;
Your personal data are collected for specific, explicit and legitimate purposes, and are not subsequently processed in a manner incompatible with these purposes;
Your personal data are stored in an adequate and relevant manner and are limited to what is necessary for the purposes for which they are processed;
Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay.
Hôtel Rohan implements the appropriate technical and organizational measures to guarantee a level of security that is adapted to the inherent risk of its processing operations, comply with regulatory requirements and protect the rights and data of the people concerned when designing processing operations.

Furthermore, Hôtel Rohan contractually imposes the same level of protection of personal data on its subcontractors (service providers, suppliers, etc.).

2 - What personal data do we collect?

A – Depending on the purpose of the collection
The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.

Generally, we may need to directly collect the following categories of personal data:

a) personal contact details, such as your last name, first name, e-mail address, postal address and telephone number (s);

b) the identifiers used to access your online account, namely the user name and the password. This is necessary for us to create a personal user account;

c) interactions with us, which may include details of conversations through chat, customer service;

d) demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them);

e) browsing history, such as the pages visited, the date of the visit, the location during the visit, or the IP address;

f) information relating to payment when a purchase or reservation is made on one of our sites, online stores, or one of our applications. Usually the invoice is issued with your name, your billing address and payment details such as your credit card or bank account;

We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications relating to our products and services, or responding to our posts and promotional announcements on social networks.

B – Personal data concerning minors
Hôtel Rohan does not collect or process personal data relating to children under the age of 18 without the prior consent of the parents or holders of parental responsibility for the child.

If personal data concerning children is collected via our sites: website, mobile site, online store and mobile applications, parents or holders of the exercise of parental authority have the possibility to oppose it by contacting us. at the address indicated at the bottom of this page.

3 - How are personal data collected?

A – Means of collecting your data
As part of our relationships, you are likely to communicate your personal data to us by various means and in particular on our sites: website, mobile site, online store and mobile applications during your internet browsing, purchases, reservations, by completing the various collection forms, when subscribing to the e-newsletter, when creating an account, when you submit an application, when you post comments on our social media pages, when you establish any contact with our establishment or when you send us your personal data in any other way.

B – IP address
The IP address is a series of numbers which is automatically assigned to your computer by your Internet service provider on each connection. With each of your requests on the site, our servers record the trace of your passage. We collect IP addresses for the purpose of analyzing trends on the site. We do not transmit any information that can identify you, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you in the event that we need to apply the terms of use to protect our services, customers or to comply with applicable laws.

C – Cookies
In order to constantly improve the quality of the services offered on our sites: website, mobile site, online store and mobile apps, and their suitability with your expectations, Hôtel Rohan may use “cookies”, text files serving to identify your terminal when you connect to one of our services. The deposit of cookies or tracers on your terminal (computer, tablet, smartphone, etc.) allows Hôtel Rohan to collect information and personal data, according to how you configure your terminal.

Types of cookies used:

a) Cookies essential for the use of the site. They allow you to use the main functionalities of the site, such as the purchase or reservation of services for example. By disabling the use of cookies, you will no longer be able to benefit from these features. The stored information cannot be used for commercial purposes.

b) Site performance cookies. Performance cookies allow us to optimize our website and detect any technical problems you may encounter. They allow us to collect information on how you use the site, in particular the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of ​​the website. site. The stored information cannot be used for commercial purposes.

c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, the language chosen or the region where you are) and provide more precise and personal characteristics. These cookies can also be used to remember changes made by the user, such as text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookies on your device.

d) Advertising marketing cookies. These cookies collect information about your Internet browsing habits in order to offer you advertising that is tailored to you and corresponds to your areas of interest. They also help limit the number of times you see an advertisement and help us assess the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the permission of the website operator. They remember the visits made to a site and share this information with other companies (advertisers for example). Targeted or advertising cookies are often linked to site functionality provided by the partner company. The information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified through the data collected.

e) Cookies from third party websites and social networks Our website contains links and / or content to other sites and social networks, and we do not know which cookies are used by these. To find out more, please see the information provided by these third party sites and social networks on their own cookies.

D – Respect for your privacy
We are committed to protecting your privacy and respect the following 2 principles.

– We do not associate your cookies with any information allowing us to identify you directly and personally. Cookies do not allow you to know your address, date of birth, phone number or any other information that identifies you.

– We do not provide any personal information to advertisers or to third party sites that display our ads based on your interests.

If your computer or mobile is used by several people, or if it has several browser software, it is possible that the content displayed to other users corresponds to your preferences. If you want, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can consult the Cnil website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E – Links to third party sites
Our sites: website, mobile site, online store and mobile applications may contain links redirecting to third party websites.

We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.

The communication of information on third party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of those websites before submitting any personal information.

4 - What is the data likely to be collected for?

Your data is mainly used for reservation and purchase purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organization of contests, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and / or complaints. In addition to the cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the various purposes mentioned above is notably necessary:

To ensure the execution of the service contract;
To comply with a legal obligation;
For the purposes of the legitimate interests pursued by our establishment (in particular to develop new services and offers, to improve customer service, etc.).
More specifically, your data is used:

To allow you to benefit from all the services or services available on our establishment’s website, its mobile site, its store and its mobile applications: creation of a user account, e-newsletter, management of reservations, assistance and complaints, management of loyalty programs, etc. ;
To allow you to browse our websites;
To best match our information, notifications, offers and other forms of service to your interests;
To facilitate the completion of administrative formalities relating to reservation and purchase.

5 - How long are your data kept?

Hôtel Rohan undertakes to store your personal data for a period that does not exceed that required for the purposes for which they are processed.

The retention periods are defined according to the processing purposes implemented by Hôtel Rohan and, in particular, take account of the legal provisions which apply imposing a precise retention period for certain categories of data, any limitation periods that apply, as well as the recommendations of the CNIL concerning certain categories of data processing.

6 - Who is likely to access your personal data?

A – Recipients of your data
The data collected on our website, mobile site, online store and mobile applications may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), in the context of the performance of all or part of the services referred to above. We remind you that in this context, Hôtel Rohan asks its providers to set up strict privacy and protection measures for this data.

B – Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, Hôtel Rohan will do everything to ensure that this international transfer of data benefits from the required level of security and guarantees.

7 - How to exercise your rights?

In accordance with the applicable regulations on the protection of personal data, you can, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and the portability of your personal data.

In addition, you have the legal right to define directives relating to the fate of your personal data post mortem.

In addition, any minor at the time of collecting their personal data can obtain its erasure as soon as possible.

These rights are exercised by mail to the following address:
Rohan Hotel
17-19 Rue du Maroquin
BP 39, 67000 Strasbourg FR
info@hotel-rohan.com

In this context, we ask you to accompany your request with the elements necessary for your identification (name, first name, e-mail) as well as any other information necessary to confirm your identity. You also have a right of appeal to the National Commission for Computing and Freedoms in the event of a violation of the applicable regulations on the protection of Personal Data and in particular the GDPR.

8 - IT security / securing of transactions

Ensuring the security and confidentiality of personal data that you entrust to us is a priority for Hôtel Rohan. We thus implement all the technical and organizational measures useful, with regard to the nature, the scope and the context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data, whether accidentally or unlawfully.

We offer you a secure online payment system using the latest technologies.

Hôtel Rohan does its utmost to combat identity theft on the Internet. This is the reason why we use, for example, a device for detecting fraudulent payments made by bank card. This device is intended to protect you in the event of loss or theft of your bank card.

The security and confidentiality of personal data are based on individual best practices. This is the reason why we invite you not to communicate your passwords to third parties, to systematically disconnect from your profile and your social account (especially in the case of linked accounts) and to close your browser window. at the end of your work session, particularly if you access the Internet from a computer workstation shared with other people. This will prevent other users from accessing your personal information.

9 - Contact us

For any further questions about this policy or the way in which Hôtel Rohan processes your personal data, please contact us at the following address: info@hotel-rohan.com

10 - Amendments to the declaration

Hôtel Rohan reserves the right to adapt the data protection policy. When we make substantial changes to this Statement, we post a link to the Statement on the home page of our site.

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