Find all the practical information to make your stay at Hôtel Rohan Strasbourg as easy as possible.
FAQ - Rohan Strasbourg Hotel
Check-in time is at 3:00 PM.
Check-out time is at 12:00 PM (noon).
The hotel offers breakfast, an on-site restaurant, and room service.
The hotel provides a concierge service and luggage storage on site.
Yes, the hotel offers spa treatments in partnership with Camille Becht, a natural cosmetics brand certified by ECOCERT, crafted from regional active ingredients and natural essences. Treatments are performed directly in your room.
Treatments are available by appointment only, at least 2 hours in advance and subject to partner availability. You can book at the front desk (dial 9) or by phone at +33 3 88 32 85 11.
We accept the following cards: Visa, Eurocard/Mastercard and American Express.
We also accept paper ANCV vacation checks only.
Yes, a city tax of €2.86 per night per person applies.
The hotel does not have a private car park. However, a public car park is available nearby.
A transfer from the hotel to the train station is available. Please contact us directly to request this service. We cannot accept reservations for transfers from the train station to the hotel; please contact Taxi 13 for that service.
Yes, pets are welcome for an additional charge of €15 per night per animal.
The hotel provides high chairs and baby cots upon request.
Modifications and cancellations are accepted up to 2:00 PM (local time), 48 hours before the arrival date, by email or fax only.
If your reservation was made on our website www.hotel-rohan.com, please log back in and click on "Modify or cancel a reservation".
After this deadline, the first night will be charged and debited as a cancellation fee. No refund will be issued.
No. Prepaid reservations cannot be modified or cancelled. Any deposits paid in advance are non-refundable.
In the event of a no-show (reservation not cancelled and guest absent), the amount of the first night will be charged to the credit card provided as a guarantee.
In the event of an early departure, the full agreed price will be charged. No refund will be granted for prepaid reservations.
