Find all the practical information to make your stay at Hôtel Rohan Strasbourg as easy as possible.
FAQ - Rohan Strasbourg Hotel
Check-in time is at 3:00 PM.
Check-out time is at 12:00 PM (noon).
The hotel offers breakfast, an on-site restaurant, and room service.
The hotel provides a concierge service and luggage storage on site.
Yes, the hotel offers spa treatments in partnership with Camille Becht, a natural cosmetics brand certified by ECOCERT, crafted from regional active ingredients and natural essences. Treatments are performed directly in your room.
Treatments are available by appointment only, at least 2 hours in advance and subject to partner availability. You can book at the front desk (dial 9) or by phone at +33 3 88 32 85 11.
We accept the following cards: Visa, Eurocard/Mastercard and American Express. ANCV holiday vouchers are also accepted.
Yes, a city tax of €2.86 per night per person applies.
The hotel does not have a private car park. However, a public car park is available nearby.
A station-to-hotel transfer is available. Please contact us directly to arrange it.
Yes, pets are welcome for an additional charge of €15 per night per animal.
The hotel provides high chairs and baby cots upon request.
Modifications and cancellations are accepted up to 2:00 PM (local time), 48 hours before the arrival date, by email or fax only.
If your reservation was made on our website www.hotel-rohan.com, please log back in and click on "Modify or cancel a reservation".
After this deadline, the first night will be charged and debited as a cancellation fee. No refund will be issued.
No. Prepaid reservations cannot be modified or cancelled. Any deposits paid in advance are non-refundable.
In the event of a no-show (reservation not cancelled and guest absent), the amount of the first night will be charged to the credit card provided as a guarantee.
In the event of an early departure, the full agreed price will be charged. No refund will be granted for prepaid reservations.
